The value profit chain : treat employees like customers and customers like employees
by Heskett, James L

(#505RAG1)

Follett eBook (12-month term) (single-user access)
Free Press, 2003

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Just start : take action, embrace uncertainty, create the future
by Schlesinger, Leonard A

(#0166CZX)

Hardcover
Harvard Business Review Press, 2012

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Breaking the silence habit : a practical guide to uncomfortable conversations in the #MeToo workplace
by Beaulieu, Sarah

(#547ELN5)

Follett eBook (perpetual term) (single-user access)
Berrett-Koehler Publishers, Inc., 2020

Own your future : how to think like an entrepreneur and thrive in an unpredictable economy
by Brown, Paul B

(#0534KV4)

Hardcover
American Management Association, 2014

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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
by Heskett, James L

(#0ZERO29)

Hardcover
Free Press, 1997

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What great service leaders know and do : creating breakthroughs in service firms
by Heskett, James L

(#8JVKC85)

Follett eBook (perpetual term) (single-user access)
2015

What great service leaders know and do : creating breakthroughs in service firms
by Heskett, James L

(#8JVKC93)

Follett eBook (perpetual term) (single-user access)
2015