Corporate culture and performance
by Kotter, John P

(#0720WR7)

Paperback
The Free Press, 1992

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The Ownership Quotient --Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by Heskett, James L

(#07673YX)

Hardcover
Harvard Business School, 2008

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
by Heskett, James L

(#0ZERO29)

Hardcover
Free Press, 1997

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Business logistics
by Glaskowsky, Nicholas A

(#0XDEA97)

Hardcover
Dryden Press, 1992