The value profit chain : treat employees like customers and customers like employees
by Heskett, James L

(#505RAG1)

Follett eBook (12-month term) (single-user access)
Free Press, 2003

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Corporate culture and performance
by Kotter, John P

(#0720WR7)

Paperback
The Free Press, 1992

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The Ownership Quotient --Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by Heskett, James L

(#07673YX)

Hardcover
Harvard Business School, 2008

Service Breakthroughs
by Heskett, James L

(#505QCX9)

Follett eBook (12-month term) (single-user access)
Free Press, 1990

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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
by Heskett, James L

(#0ZERO29)

Hardcover
Free Press, 1997

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What Great Service Leaders Know and Do
by W. Earl Sasser Jr.; James L. Heskett

(#512FRY4)

Follett Digital Audiobook
Findaway World

Business logistics
by Glaskowsky, Nicholas A

(#0XDEA97)

Hardcover
Dryden Press, 1992

What great service leaders know and do : creating breakthroughs in service firms
by Heskett, James L

(#8JVKC85)

Follett eBook (perpetual term) (single-user access)
2015

What great service leaders know and do : creating breakthroughs in service firms
by Heskett, James L

(#8JVKC93)

Follett eBook (perpetual term) (single-user access)
2015

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
by James L. Heskett

(#9YV9S59)

Follett Digital Audiobook
FINDAWAY WORLD, LLC, 2015