U.S. government on the Web : getting the information you need
by Hernon, Peter

(#16270P1)

Paperback
Libraries Unlimited, 2003

Getting started with evaluation
by Hernon, Peter

(#0755GF0)

Paperback
ala editions, an imprint of the American Library Association, 2014

See all available formats.

Assessing service quality : satisfying the expectations of library customers
by Hernon, Peter

(#509HVL3)

Follett eBook (perpetual term) (single-user access)
ALA editions, an imprint of the American Library Association, 2015

See all available formats.

Engaging in evaluation and assessment research
by Hernon, Peter

(#0250VR3)

Paperback
Libraries Unlimited, 2011

Viewing library metrics from different perspectives : inputs, outputs, and outcomes
by Dugan, Robert E

(#05283R8)

Paperback
Libraries Unlimited, 2009

Revisiting outcomes assessment in higher education

(#0KMP493)

Paperback
Libraries Unlimited, 2006