Product Overview
From Follett
NOT AVAILABLE FOR SALE IN SOME COUNTRIES.;Cataloged from publisher supplied information.;Spoken audio file.;Duration: ca. 07:28:25 hr.;Mode of access: World Wide Web.;Performed by Lloyd James.;Originally released by Gildan Audio. Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of <i>Managing Knock Your Socks Off Service</i> provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.</br></br> Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:</br></br> Find and retain service-oriented people</br></br> Get to know customers intimately</br></br> Build a service vision</br></br> Train and coach</br></br> Create and maintain a service-management process that aligns people, systems, and customers</br></br> Involve and empower employees</br></br> Recognize and reward good performance</br></br> Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others,<i> Managing Knock Your Socks Off Service </i>shows how to create great service on a day-to-day, real-time, every-time basis.</br></br>