Product Overview
From Follett
NOT AVAILABLE FOR SALE IN SOME COUNTRIES.;Cataloged from publisher supplied information.;Spoken audio file.;Duration: ca. 06:07:57 hr.;Mode of access: World Wide Web.;Performed by Keith Szarabajka.;Originally released by Blackstone Audio. <p><i>When you react, the event controls you. When you respond, you?re in control.</i></p><p><i>Verbal Judo</i> is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you?re talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson?s essential handbook has taught people how to communicate more confidently and persuasively in any situation. <i>Verbal Judo</i> shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view?and take the lead in most disputes.</p><p>This updated edition includes a new foreword and a chapter featuring Dr. Thompson?s five universal truths of human interaction:</p><ol> <li>People feel the need to be respected</li><li>People would rather be asked than be told</li><li>People have a desire to know why</li><li>People prefer to have options over threats</li><li>People want to have a second chance</li></ol><p>Stop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With <i>Verbal Judo </i>you?ll be able to have your say?and say what you mean.</p>