Discovering the Soul of Service The Nine Drivers of Sustainable Business Success
by Berry, Leonard L

(#37120U7)

Hardcover
S and S, 1999

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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
by Berry, Leonard L

(#51871Z5)

Follett eBook (perpetual term) (single-user access)
McGraw-Hill, 2008

Marketing Services Competing Through Quality
by Berry, Leonard L

(#505QBL3)

Follett eBook (12-month term) (single-user access)
Free Press, 1991

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On great service : a framework for action
by Berry, Leonard L

(#0MQ7M31)

Hardcover
Free Press, 1995

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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
by Berry, Leonard L

(#4KDSF71)

Paperback
2017