Product Overview
From Follett
Title proper from title frame.;Mode of access: World Wide Web.;Includes index.;Print version record and CIP data provided by publisher.;Includes bibliographical references and index.;Cover; Title page; Copyright page; Dedication; Contents; Preface; Foreword; Chapter 1: Introduction; 1.1 Terminology and Scope; This book deals with manufacturers; Manufacturers servitizing through advanced services; Advanced services are delivered through product-service systems (PSS); Product-service systems significantly impact the operations of the manufacturer; 1.2 Knowledge Base; 1.3 What's New Here?; 1.4 Navigating This Book; Part 1: Business Context; Chapter 2: Business context for servitization; 2.1 An Economic Perspective; 2.2 An Environmental Perspective.;2.3 A Market and Social Perspective2.4 A Technology Innovation Perspective; 2.5 A Knowledge Perspective; Services marketing community; Services management community; Servitization community; Product-service systems community; Service science community; Summarizing the knowledge base; 2.6 Summarizing the Business Context; Part 2: Competing Through Services; Chapter 3: Elements of servitization; 3.1 The Challenge of Visualizing What it Can Mean to Servitize; 3.2 A Process of Servitization; 3.3 Defining Base, Intermediate and Advanced Services; 3.4 Features Commonly Coupled to Advanced Services.;Advanced services usually feature an extended life-cycleAdvanced services usually feature extended responsibilities, risks and penalties; Advanced services usually feature regular revenue payments; 3.5 A Summary of Advanced Services; Chapter 4: Business implications of advanced services; 4.1 Setting Out to Explore Financial Performance; 4.2 Services, Revenues and Profitability; 4.3 Motivations of Manufacturers Providing Advanced Services; Helping customers to be successful; addressing their business pains and helping them to gain.;Growing business through opening up new revenue streams with existing customers through process innovationsDeveloping long-term business relationships that lock out competitors; Developing resilient cash flow and revenue streams; 4.4 Motivations of Customers Adopting Advanced Services; Reducing operating costs and improving the product/asset performance; Enabling the management team to focus energies on core business activities; Transfer fixed costs into variable costs that reflect revenue generation; Improving financial visibility.;Reducing risks and barriers of acquiring and operating ne